Building: DairyDoc — EMR for Indian dental clinics

FOUNDER · DAIRYDOC · CO-FOUNDER · LATTE HEALTH

KAVIN MANICKANNAN

>> _
0+ Screens Built
0 Phases Complete
0 Companies Founded
SCROLL

My Story

KM
📍 Bangalore, India
🦷 Founder — DairyDoc (Dental Clinic EMR)
🧪 Co-Founder — Latte Health (Open Clinical AI)

A dentist friend asked me to help him manage his patients. I sat down to understand the problem — and realised the software just didn't exist for clinics like his.

Most dental clinics in India run on a combination of paper registers, WhatsApp reminders, and Excel sheets — or outdated software that wasn't built for how a clinic actually works. My friend didn't need another generic CRM. He needed something that understood odontograms, lab slips, SAP-style batch jobs, GST billing, and the way a dentist actually moves through a day.

So I built it. DairyDoc is a full-stack, on-premise-first Dental Clinic EMR — 100 screens across 18 phases, covering everything from the interactive SVG tooth chart to GST-compliant invoicing to a patient loyalty programme. Built on Next.js, Node.js, PostgreSQL, Docker, and MinIO, with a clear path to SaaS and ABDM/ABHA integration for India's national health network.

Alongside that, I'm a Co-Founder at Latte Health — building open-weight models and privacy-preserving tools for clinical AI infrastructure. The thread is consistent: healthcare software in emerging markets is still stuck in the last decade, and the gap between what practitioners need and what exists is a product waiting to be built.

🦷 Dental Healthcare
🧪 Clinical AI
🇮🇳 India Health-Tech

Tech Arsenal

Operations & Incident Mgmt

P1/P2 Incident Response Root Cause Analysis MTTR Reduction SLA Governance Change Management On-Call Support Post-Mortem Reviews
👁️

Observability & Monitoring

Dynatrace Splunk AppDynamics Sumo Logic Synthetic Monitoring Custom Dashboards APM Log Analysis
🏗️

Platforms & Infrastructure

Java Microservices AWS (Foundational) SAP (Cron/Batch) ServiceNow Postman SOAP UI
🔄

Methodologies & Tools

Agile / Scrum Jira Team Mentoring Cross-functional Coordination Release Planning Deployment Execution

Career Timeline

ACCENTURE
Custom Software Engineering · Senior Analyst May 2017 – Jun 2025  ·  8 Years
Truist – Investment Banking

Reliability & Operations Lead

Apr 2024 – Jun 2025
💰 Banking
  • Managed production stability for Java-based Wealth & Trust microservices in high-volume banking environment.
  • Shifted team from reactive to proactive monitoring — built Splunk dashboards separating system errors from user errors and added threshold-based alerts, catching problems before P1/P2 escalation.
  • Led full incident lifecycle in ServiceNow: triage, coordination with dev/ops, post-mortem reviews, driving MTTR reduction.
  • Conducted structured RCA on recurring application failures and coordinated permanent fixes.
  • Managed release planning and deployment execution across QA, Dev, and Ops — zero unplanned downtime during production changes.
Splunk ServiceNow Java Microservices RCA P1/P2
Chanel – E-Commerce

Operations & Process Lead

May 2023 – Mar 2024
🛍️ E-Commerce
  • Replaced hourly manual webpage checks with Dynatrace synthetic monitoring simulating user journeys — cut routine monitoring effort from ~15 min/hr to under 5 and enabled outage detection without human watch.
  • Oversaw production monitoring across multiple global regions supporting e-commerce platform rollout into new markets.
  • Trained and mentored junior team members on Dynatrace, log analysis, and incident triage best practices.
  • Monitored and troubleshot global scheduled batch jobs (crons) via SAP to ensure uninterrupted business processing across time zones.
Dynatrace Synthetic Monitoring SAP Mentoring
Marriott – Hospitality (CIAM)

Technical Operations Analyst – CIAM

Aug 2021 – May 2023
🏨 Hospitality
  • Led observability stack migration from AppDynamics & Sumo Logic to Dynatrace & Splunk — tested monitoring coverage continuity and ramped team up on new tools.
  • Coordinated endpoint migrations to securely manage customer identities, user registration, and application access.
  • Served as technical point of contact for onboarding new partner integrations with Marriott.com.
  • Provided real-time technical support alongside dev teams during critical deployment windows.
Dynatrace Splunk AppDynamics Sumo Logic CIAM
Marriott – Hospitality (Profile Services)

Technical Operations Analyst – Profile Services

Jun 2017 – Jul 2021
🏨 Hospitality
  • Supported data migration and system integration across legacy platforms during the Marriott, Starwood, and Ritz-Carlton systems merger.
  • Transitioned team from manual status-checking to alert-driven monitoring by redesigning operational workflows and building dashboards for early system degradation detection during high-traffic release windows.
  • Onboarded and trained new resources on application architecture, internal support processes, and monitoring tools.
AppDynamics Sumo Logic Data Migration Training

What I've Built

One shipped side project, plus the ops tooling I built inside client environments — most of it never left their systems.

Live · Solo Project

Life Compass

A personal "ops dashboard" for life — tasks, open decisions, money, and routines in one place.

Built this during my own job search, when I needed the same thing I build for production systems: one place that shows what's on fire, what's stable, and what decision is still open — instead of that living across five apps and my head.

React TypeScript TanStack Router Tailwind Cloudflare

DairyDoc

A full-stack EMR built for the 3.5 lakh+ dental clinics in India still running on paper, WhatsApp, and memory.

🦷

The Problem

How it started

A dentist friend asked me to help him build something to manage his patients — appointment books, treatment history, billing. I looked at what existed. Nothing fit how an actual clinic works.

The gap

Most dental software is either built for Western markets (wrong pricing, wrong workflow) or is an ancient desktop app that hasn't been updated since 2012. Indian dental clinics are massively underserved.

🏗️

What's Built

Stack

Next.js · Node.js · PostgreSQL · Docker · MinIO — on-premise first, SaaS path built in from day one.

Scope

~100 screens across 18 phases: interactive SVG odontogram, OPD workflow, treatment planning, GST billing, lab order tracking, periodontal charting, X-ray/DICOM viewer, inventory, patient loyalty programme, and ABDM/ABHA integration for India's national health network.

🧪

Latte Health

Co-Founder

Building open-weight models and privacy-preserving tools for the next era of clinical management — interoperable, reliable, and secure by design.

Why it matters

Clinical AI needs open infrastructure. Latte Health is building the primitives that healthcare teams actually own — not locked behind a vendor's API.

lattehealth.co.uk →

What's Been Built

Real product progress and the production credentials behind it.

0+ DairyDoc Screens Built
0 Phases Complete — Auth to Loyalty System
0 Companies Founded
0+ Years Building & Running Production Systems

Let's Connect

Building DairyDoc & Co-Founding Latte Health.
Open to clinic pilots, investor conversations, and anyone building at the intersection of healthcare and software in India.

📨

Let's Build

If you run a dental clinic, want to pilot DairyDoc, or want to talk about what we're building — I reply within 24 hours.

Get in Touch